Refund policy

Return & Refund Policy

Last updated: October 6, 2026

We want you to love your Port Moss products. If something isn't right, here is how returns and refunds work.

RETURN WINDOW

You may return a product within 30 days of delivery if it arrives damaged, defective, or incorrect, or if you are not satisfied with it.

HOW TO START A RETURN

Email us at support@portmoss.com with your order number and the reason for your return, and we will send you return instructions. Please do not send items back without contacting us first, as we may not be able to process returns that we have not approved.

RETURN SHIPPING

You are responsible for the cost of shipping returned items back to us.

REFUNDS

Once we receive and inspect your return, we will refund the purchase price to your original payment method. Original shipping charges and any taxes are handled as required by applicable law.

Returns that are outside the 30-day window or that do not meet the requirements above may be declined.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong item, contact us at support@portmoss.com and we will help you.

QUESTIONS

If you have any questions about a return or refund, contact us at support@portmoss.com.